Policies

July Forest — Return & Refund Policy

Effective date: October 26, 2026 (Pacific Time).

This policy applies to orders placed on or after October 26, 2026. For orders placed before that date, the terms applicable at the time of purchase continue to apply, subject to applicable consumer rights and any merchant-approved exceptions. This update does not override any prior merchant commitment applicable to an order.

30-Day Returns | Furniture Return Conditions | Refunds

At July Forest, we want you to feel confident when choosing furniture for your family.

We understand that sometimes plans change. Because solid wood furniture requires special packaging, transportation, and handling, our return policy is designed to be transparent and fair to both our customers and our business.

Please review the following information before making a purchase.

1. 30-Day Return Window

You may request a return within 30 calendar days after your order is delivered.

The return period begins on the delivery date shown in the shipping carrier's tracking records.

Your return eligibility and applicable costs depend on the product's condition and the reason for the return.

All returns require prior authorization from July Forest. Please contact customer support before shipping any products back.

2. Unopened Products — Change-of-Mind Returns

If you change your mind about your purchase, you may request a return within 30 days of delivery, provided that:

  • The original shipping box has not been opened.
  • The product has not been used or assembled.
  • The original packaging, product components, and accessories remain complete.
  • The product is in suitable condition to be resold as new.

For eligible, approved unopened returns:

  • A 10% restocking fee applies to the refundable merchandise amount.
  • July Forest arranges and pays for standard return shipping to our designated warehouse.
  • No additional original outbound-shipping or standard return-shipping charge will be deducted.

Example

If the refundable merchandise amount is $239.98:

  • Merchandise amount: $239.98
  • 10% restocking fee: $24.00
  • Merchandise refund: $215.98

Any applicable sales tax adjustment will be calculated separately.

The 10% fee helps share the logistics and handling costs associated with large furniture returns.

Please do not arrange your own return shipment without receiving authorization and instructions from our customer support team.

3. Opened or Assembled Products — Change-of-Mind Returns

Products that have been opened, unpacked, used, or assembled do not qualify for our standard unopened return process.

If you wish to return an opened or assembled product for a reason unrelated to product quality, you may contact us to request an exception.

These returns are subject to individual review and are not guaranteed.

If July Forest approves the return:

  • The customer is responsible for the actual original outbound-shipping cost incurred by July Forest, even if free shipping was offered at checkout.
  • The customer is also responsible for the actual return-shipping cost to our designated return warehouse.
  • No additional 10% restocking fee applies to an approved opened or assembled change-of-mind return.
  • The applicable shipping costs will be disclosed for customer review and agreement before the return is arranged.

How Shipping Costs Are Determined

Shipping costs are not fixed.

They depend on the original shipping warehouse, customer delivery address, designated return warehouse, package size, weight, carrier services, and applicable carrier charges.

Original outbound shipping cost: This is the actual amount charged by the third-party carrier for shipping the order from our warehouse to the customer's address.

Return shipping cost: This is the actual third-party carrier charge for transporting the returned product from the customer to the return warehouse designated by July Forest.

We will verify the original outbound-shipping cost using our shipping records and obtain a return-shipping quotation from the relevant carrier.

Before authorizing the return, we will provide an itemized statement showing:

  • The refundable merchandise amount.
  • The actual original outbound-shipping cost.
  • The quoted return-shipping cost.
  • The estimated refund after applicable shipping deductions.

The customer must agree to these terms before the return proceeds.

If the final return-shipping cost differs from the agreed quotation, we will disclose the difference and obtain the customer's approval before making an additional deduction. We will not impose an undisclosed additional shipping charge.

If a return is not approved, the product is not eligible for a change-of-mind refund under this section.

We may decline a return if the product is damaged, incomplete, excessively worn, or unsuitable for resale.

These change-of-mind shipping deductions do not apply to verified quality-related returns.

4. Damaged Products, Missing Parts, or Quality Issues

If your product arrives damaged, has missing components, or appears to have a manufacturing or product-quality issue, please contact us at:

service@julyforest.com

Please provide:

  • Your order number.
  • The product name or model.
  • A brief description of the issue.
  • Clear photographs showing the affected product, parts, or packaging, where relevant.

Please report visible shipping damage as soon as possible, preferably within seven days of delivery, to help us investigate the issue promptly.

Issues discovered later may still be reviewed under applicable warranty and consumer protection rights.

Our customer support team will assess the information and determine an appropriate solution, which may include:

  • Sending replacement parts.
  • Replacing the affected product.
  • Arranging an authorized return and refund.
  • Providing another remedy required by applicable law.

For a verified quality-related return:

  • July Forest covers the necessary return-shipping costs.
  • The standard 10% restocking fee does not apply.
  • Change-of-mind original and return-shipping deductions do not apply.

If an essential part is missing, a critical connection is loose, or the furniture appears structurally unstable, please stop using the product until our team has assessed the issue.

This return policy does not limit any rights or remedies available under applicable consumer protection or warranty laws.

5. Return Authorization (RMA) and Shipping Instructions

All returns must be reviewed and authorized before shipment.

To request a return:

  1. Email service@julyforest.com with your order number, product information, and reason for return.
  2. Provide photographs or additional information if requested.
  3. Our team will review the request and confirm whether the return is eligible.
  4. For an approved return, we will issue a Return Merchandise Authorization (RMA) and provide the designated return location, packing requirements, and shipping instructions.
  5. Follow the instructions provided before shipping the product.

If an RMA number is issued, clearly display it on the returned package as instructed.

Please do not send products to an address found on the original shipping label unless our support team confirms that address.

Returns sent without authorization may require additional verification and may not qualify for the standard return process.

6. Return Inspection and Refund Processing

For returns requiring physical shipment, refunds are generally processed within 5–7 business days after the returned product is received and inspected.

Our warehouse will verify the returned product's condition and the applicable return terms.

For approved opened or assembled change-of-mind returns, the refund will reflect the agreed actual shipping costs.

For eligible unopened change-of-mind returns, the standard 10% restocking fee will apply, without additional outbound or standard return-shipping deductions.

Refunds will be issued to the original payment method.

The time needed for your bank or payment provider to post the refund may vary and is outside our direct control.

Any applicable sales tax adjustment will be handled according to applicable law.

If a verified quality-related resolution does not require the product to be returned, customer support will confirm the appropriate refund or replacement procedure.

7. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible.

If your order has not shipped, we will attempt to cancel it and provide the applicable refund without the standard return restocking fee.

Once the order has been handed over to the shipping carrier, cancellation may no longer be possible.

If an order has already shipped, please contact customer support to discuss the available return options.

A customer-initiated refusal of delivery or an unauthorized return is not automatically treated as an approved standard return. Any applicable charges or refund terms will be reviewed under the conditions disclosed at purchase and applicable law.

8. Multiple-Item, Custom, and Wholesale Orders

Eligible standard retail purchases are subject to the return conditions described in this policy, including orders containing multiple products.

Please contact our customer support team before returning multiple large furniture items so that shipping and warehouse handling can be coordinated properly.

Custom or wholesale orders may be governed by separately agreed written return terms, provided those terms were disclosed and agreed upon before purchase.

We will not impose additional, undisclosed return fees or quantity restrictions retroactively.

9. Important Information

  • Return requests must be submitted within the applicable return window.
  • Returning a product without authorization does not guarantee a refund.
  • The 10% restocking fee applies only to eligible unopened, non-defective change-of-mind returns under the standard return process.
  • Approved opened or assembled change-of-mind returns are handled separately, using agreed actual shipping costs.
  • Verified quality-related returns are not subject to ordinary change-of-mind restocking fees or shipping deductions.
  • All applicable return terms and charges will be explained before an authorized return is arranged.
  • Nothing in this policy excludes or limits non-waivable consumer rights under applicable law.

10. Contact Us

If you have questions about your order, a return, missing parts, or a refund, please contact:

July Forest Customer Support

Email: service@julyforest.com

Please include your order number and a short description of your request so our team can assist you.

A written copy of this return policy is available upon request.

Thank you for choosing July Forest.